Refund Policy

Purchases and subscriptions of Micava are sold and processed by Paddle.com, our Merchant of Record. Paddle handles payments, invoices, taxes, payment-related customer service and returns.

Micava offers a 30-day money-back guarantee for paid subscriptions. Refunds are processed by Paddle, our Merchant of Record, in accordance with the applicable Paddle refund process and mandatory consumer rights.

Requests can be submitted through Paddle.net or by contacting support@winequest.ai for assistance. You can also review Paddle's refund policy.

Cancellation. Cancelling stops future renewals. Your access continues through the subscription period you already paid for, and you are not charged again.

Refund granted. When a refund is issued, the access associated with the refunded purchase or period may end once the refund is processed, consistent with Paddle's refund process.

Complimentary access periods and promotional credits, such as credits earned by inviting other members, have no cash value and are not refundable or exchangeable. Using them does not change how amounts you actually paid are treated under this policy.

The rules of any promotional program may change at any time; the current terms are those shown inside the app. See our Terms of Use and pricing page.

For anything related to a payment, invoice or refund, contact Paddle at paddle.net. For anything else, write to support@winequest.ai and we will help.